Contactless Pickup FAQs


Contactless Pickup Service begins Monday, April 27 at select locations:

Brown County Library buildings remain closed to the public but in addition to providing patrons with access to online resources the library is committed to offering safe access to books and other library materials through a limited contactless pickup service. To provide safe pickup environments that meet the requirements of Governor Evers’ Emergency Order #28, this materials only pickup service will be offered exclusively at the Central Library, and the Ashwaubenon, Kress Family (De Pere) and Weyers-Hilliard (Howard) branches.


Library patrons will be able to schedule times to pick up library books and items that they request in advance, within various limits.


Follow these simple steps to pick up materials at participating locations. Click on each step for details.


1. Place items on hold

  • Search the library’s online catalog or call the library to place holds on the item(s) you want.
  • There is a temporary limit of 15 holds per library card. If you currently have more than 10 holds on your card, please call the library to speak to a staff person.
  • Hold pickup is only available at the Central, Ashwaubenon, Kress Family, and Weyers-Hilliard libraries.
  • If you had holds that were available before the library closed at a library that is not a pickup location, call the library to make arrangements.


    2. Wait for notification that holds are ready to be picked up

  • You will receive a notification (by email, text message, or phone depending on your account preference) letting you know that you can call to schedule pickup. Due to limited staff and delivery services, wait times will be longer than usual.


    3. Call the pickup library to schedule a pickup appointment

  • After you receive notification, call the pickup library to schedule a time to pick up your holds.
  • Central Library – call 920-448-5825
  • Ashwaubenon Branch – call 920-492-4913
  • Kress Family Branch (De Pere) – call 920-448-4407
  • Weyers-Hilliard Branch (Howard) – call 920-448-4405
  • Have your library card barcode number available.


    4. Pick up your items

  • All items will be checked out and bagged ahead of time. Each bag will have your holds slip stapled to it for identification.
  • Pickups at the Central Library will take place via the pickup window just past the drive-thru book drop. Enter through the library lot and follow signage.
  • Pickups at the Ashwaubenon, Kress Family (De Pere) and Weyers-Hilliard (Howard) branches: you will find your items on a table outside the library’s main entrance.
  • Pick up your bag and enjoy!


    5. Return your items

  • Due dates for all items have been extended to July 1. Therefore, there is no need to worry about overdue fines.
  • You can return your times to an outdoor book drop except Denmark at any time. Bulky items that are too large to return through book drops are not available for contactless pickup.
  • After return to a book drop, all library items will go through a multi-day quarantine before they are checked in. Only items that have been quarantined will be used to fill holds. Again, no fines will accrued during this quarantine.

    Frequently Asked Questions:

    What libraries are pickup locations?
    Central Library 515 Pine Street, downtown Green Bay
    Call 920-448-5824 to place holds, request tax forms and for other library services
    Call 920-448-5825 for account information and to schedule a pickup
    Ashwaubenon Branch 1060 Orlando Drive 920-492-4913
    Kress Family Branch 333 N. Broadway, De Pere 920-448-4407
    Weyers-Hilliard Branch 2680 Riverview Drive, Howard 920-448-4405

    How can I place holds on library books and other items?
    If possible, please place holds using our online catalog. If you need assistance, please call the library to speak to a staff person. Have your library card number ready.

    How will I know my hold items are ready for me to schedule pickup?
    You will receive an email, text, or phone notification, based on the preference selected in your account.
    To support social distancing efforts, libraries offering contactless pickup are operating with very limited staff. Staff will fill holds as quickly as possible; however, wait times will be longer than usual. Thank you for your patience.

    How do I return materials?
    You can return materials to any book drop at all locations except the Denmark branch. Please do not attempt to return items using the exterior tables or pickup window at pickup locations. Items will be quarantined for several days before they are checked in.

    When are my items due? Should I renew them?
    Due dates will be auto-extended to at least June 15.

    What if the item I want is at a location not currently offering contactless pickup?
    We will transfer items to the pickup location you designate when placing your hold. Please expect delivery times to be longer.

    What if my previously placed holds are held at a location not offering pickup?
    Please call the library and speak to a staff person to make arrangements. If you do not want to use this service, your holds will be available at the location you originally requested after the library buildings reopen.

    Do I need a library card?
    Yes, you must have an active Brown County Library account to place holds and pick up items. If you have questions about your library account, call the library to speak to a staff person. If you do not have a library card, apply here.

    What materials are not available for pickup?
    Items that cannot fit through a book drop or would be damaged if returned through a book drop cannot be placed on hold and are not available for pickup such as cake pans, guitar pedals, multiple copies, themed backpacks, Chromebooks, hotspots, and oversized books.

    Can I request tax forms and instruction booklets?
    Yes, while quantities last. Call the pickup library of your choice. Staff will get them ready and schedule a pickup time for you.

    What if I have fines or my card is blocked?
    Please call the library to speak to a staff person or pay your fines online.

    How were the pickup libraries chosen?
    Among the criteria, were:
    • Regional distribution
    • Building layout can accommodate safe social distancing of staff
    • Building exterior features parking lots, overhangs for outdoor tables, etc.

    What are you doing to protect the safety of patrons and library staff?
    The contactless pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff is adhering to workplace safety requirements and CDC guidelines.
    All physical materials have been quarantined.
    Patrons and staff should not approach one another and must respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup table, please remain in your vehicle until the previous patron has departed.

    Why are you using bags for pickup items?
    Bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup table.

    In the event of severe weather, the library retains the right to cancel contactless pickup and we will make every effort to reach patrons with scheduled appointments.