Tips for Using WISCAT

The issues addressed below are minor and shouldn’t prevent anyone from using WISCAT but they are things we’d like fixed.  The vendor of WISCAT is aware of these issues and working on fixing them, if possible.  If not (or until then), WISCAT users will want to be aware of the following:

  • When I try to access WISCAT it displays a message that says “Outdated Browser Detected…”.

When you access WISCAT, a pop-up message might display with a message that says something like “Outdated Browser Detected…” you can follow the instructions it points to OR click on the “Close” button in that message.  You can update your web browser BUT you should be able to use WISCAT whether you have the most updated version of your web browser or not (although Wiscat does work best with the more recent web browser versions).  If you do want to update your browser, it will require installing the latest version of your browser on your computer or device and might require closing out of all programs you have open and restarting either your browser or computer.

  • When I search for an item in WISCAT, do I have to wait for the gray “Searching…” bar to finish?

When you search for an item, a striped gray bar in the upper middle of the screen displays and reads “Searching…” and “O Stop the Search”.  You can wait for WISCAT to finish searching OR if you already see the item you want (with  the item format you want – ie: dvd vs. vhs, etc.), you can click on that title and/or the item’s “Request This Item” button if it’s already displaying OR click “O Stop the Search” and then click on the title or the item’s “Request This Item” button if it displays.

  • How do I know my request went through? OR

  • After I submitted my request in WISCAT, I only saw a screen with a green bar.  What does that mean?

When you fill out the request form in WISCAT and click the submit button for the request, WISCAT takes a few moments to display a confirmation message.  But, during that time, nothing indicates that this step is in process.  It’s only natural to click a submit button more than once when you don’t see anything happening.  But, WHEN YOU SUBMIT A REQUEST IN WISCAT, CLICK THE SUBMIT BUTTON ONLY ONCE AND WAIT.  If you do this, after a moment or two, a screen will appear, displaying a confirmation message and the full request with a button you can click to print a copy of the request.

If you click the submit button for your request more than once, eventually a screen will appear, but it will only display a green bar across the upper middle of the screen with no confirmation message or text.  If that green bar displays, then your request was submitted.  Also, clicking the submit button multiple times doesn’t also request your item multiple times, it just affects whether a confirmation message will display or not.

  • When I try to use WISCAT, an “Error” message displays.  How do I prevent that and/or get rid of it? 

Clearing your web browser’s cache, cookies and recent browsing history will solve this problem 99.99% of the time.  To do this, press the the CTRL  Shift  and Delete keys on your keyboard simultaneously (Ctrl+Shift+Delete).  (Or the Command Shift Delete keys if you’re using an Apple computer). This should bring up a pop-up window that will clear your browser’s recent history, cache and cookies. Make sure the options in the pop-up window that display for temporary internet files, cookies, and history are checked/selected and click Delete, Apply or Okay. For more instructions on how to clear your browser’s cache, cookies and history, see:

Internet Explorer | Mozilla Firefox | Chrome | Safari